Network Management

Miles Telephone

Network Management Policies and Practices Disclosure

This Network Management Policy and Practices Disclosure is provided pursuant to the Federal Communications Commission’s “Open Internet Rules” found at Part 8 of Title 47 of the Code of Federal Regulations. The policies and practices of Miles Telephone regarding network management practices, performance characteristics, and commercial terms are provided here so that current customers, prospective customers, third-party content providers and other interested parties can make informed choices regarding the broadband Internet access services offered by Miles Telephone and the extent to which its network management practices may affect those services.

A. Network Management Practices

In the interest of providing the best online experience possible for all of our internet access customers Miles Telephone utilizes reasonable network management practices tailored to achieve legitimate network management purposes. Because bandwidth is a limited resource for broadband Internet service providers, it is essential that Miles Telephone reasonably manages its network to ensure proper use and enjoyment of the internet by all of its customers. By engaging in reasonable and responsible network management, Miles Telephone prevents its customers from being subjected to the negative effects of spam, viruses, security attacks, network congestion, and other risks that threaten to degrade the internet service experience. Miles Telephone network management practices, as set forth below, are consistent with industry standards.

Miles Telephone will not unjustly or unreasonably prevent or interfere with competition among content, applications, service, or device providers.  We use various tools and industry-standard techniques to manage our communications network and deliver fast, secure, and reliable internet access services.  We believe in complete transparency and provide the following disclosures about our network management policies and practices:

1. Blocking: Miles Telephone does not block or discriminate against lawful content.
2. Throttling: Miles Telephone does not throttle, impair, or degrade lawful internet traffic based on content, application, service, user, or use of a non-harmful device.
3. Affiliated Prioritization: Miles Telephone does not favor any internet traffic applications over others and has no plans to do so.
4. Paid Prioritization: Miles Telephone does not favor or prioritize any internet traffic applications in exchange for paid or in-kind consideration intended to benefit particular content, applications, services, or access devices.
5. Congestion Management: Congestion of the Miles Telephone network is rare but does occur. When it occurs, our internet subscribers may experience decreased speeds/performance, but bandwidth is allocated fairly and in an “application agnostic” way (without regard to protocol, application, or the service the subscriber chooses to access through their internet access service).
6. Application Specific Behavior: Miles Telephone does not make use of any application-specific network management practices. We do not favor, modify, inhibit, rate control or block any specific protocols, protocol ports or fields, or any applications or classes of applications, while reserving the right to block ports as necessary to protect the network and its users.
7. Device Attachment Rules: Customers must use PPPoeE to authenticate point-to-point connections between devices on the network. Miles Telephone does not specifically limit device types for attachment to its network, but does not guarantee the functionality of third-party devices for such access. In order for a device to be approved for use on the Miles Telephone network, the device must conform to publicly available industry standards and not be harmful to the Miles Telephone network.
8. Network Security: Miles Telephone offers its customers unrestricted access to lawful content, services and applications available on the internet. We take various industry-standard measures to safeguard our network and the broader internet from harm or disruption, including protection against Distributed Denial of Service (DDos) attacks, phishing, spoofing, and other forms of unwanted or harmful online content and activities. In those instances where through our network management practices we identify online content as harmful or unwanted, the content may be prevented from reaching customers, or customers may be given an option to identify or inspect flagged content first to determine if it is harmful or unwanted. Our goal is to ensure the network’s reliability and availability by countering any malicious traffic that could compromise it. Miles Telephone reserves the right to take any action deemed necessary, including suspending or terminating service to subscribers who engage in activities that violate our Internet Service Terms of Agreement or Acceptable Use Policies/Practices which can be found at (insert link(s) to appropriate web content page).

B. Network Performance

Miles Telephone offers its broadband internet access service via Fiber-to-the-Home (“FTTH”) utilizing fiber optic cable to deliver telephone and data services. Fiber optic cables have the capacity for an indefinite amount of data and will allow subscribers to receive better quality voice and data transmission services at their residential and/or business locations. The advertised speed of internet service is the maximum speed achievable with the technology utilized for the broadband service offering subscribed to. Miles Telephone makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed and application performance that may be caused by its network. We measure availability, latency, and aggregate utilization on the network and strive to meet our internal service level targets. Based on internal testing using platform specific test protocols, the mean upload and download speeds are typically the advertised speed plus or minus 5 percent. This internal testing also indicates a mean round trip latency of 5 milliseconds (ms) to local ports. It is important for to note, however, that bandwidth speed at which a particular distant website or other internet resources may be downloaded, or the speed at which your customer information may be uploaded to a distant website or internet location is affected by some factors beyond Miles Telephone control, including for example: the speed of the connection from a distant web server to the internet; congestion on intermediate transport networks, the limitations of your computer or other electronic devices, fixed or wireless accessing the internet; or your wireless router/WiFi equipment. In addition, your internet service performance may be adversely impacted by the inside wiring at your premises. Accordingly, you, the customer, must consider the capabilities of your own equipment when choosing and using our broadband internet service. The computers, wireless devices, or other networks in your homes or offices may need an upgrade to take full advantage of your chosen Miles Telephone broadband plan. Miles Telephone does test each service for actual and expected access speeds at the time of network installation to demonstrate that the service can support the advertised speed.

C. Commercial Terms Pricing

In order to meet the usage and budgetary needs of all of our customers, Miles Telephone offers a good selection of broadband internet access plan options.  To see the Miles Telephone current promotions and pricing on broadband Internet access service, please visit our website at (insert appropriate web page link) or call (insert phone number for taking service orders) to speak with a customer service representative.  Miles Telephone internet service is priced on a flat-fee basis (plus taxes).  The Miles Telephone does not charge end users a usage-based fee for such services.

D. Privacy Policy

Miles Telephone affords full access to all lawful content, services, and applications available on the internet and does not routinely monitor, inspect or store the network activity and traffic of its internet access service users. The Miles Telephone does, however, reserve the right to monitor bandwidth, usage, data transmissions and content for purposes of protecting the integrity of its communications network and its internet access service through reasonable network management practices.

Miles Telephone may collect equipment information to identify the equipment customer is using on the network, including but not limited to: equipment type; serial number; settings; configuration; and software. The Miles Telephone may also collect performance information to examine the operation of the equipment, services, and applications the customer may use on the network, including but not limited to: IP addresses; URLs; data transmission rates; latencies; location information; security characteristics;, and information about the amount of bandwidth and other network resources customer is using in connection with uploading, downloading or streaming data to and from the internet. This collection of or monitoring of network traffic, activity, performance information, and/or equipment information by the Miles Telephone is done solely for reasonable network management purposes. Similarly, the Miles Telephone does not distribute information on end user network activity and/or traffic information to any third party entities for any non-network management purpose.

Miles Telephone is of course required to comply with relevant federal and state laws, regulations, judicial orders, and governmental requests for information, relating to information covered under this Privacy Policy, as well as other categories of information. Accordingly, any such information may be disclosed to other entities if the Miles Telephone determines, in its sole discretion, that the disclosure is required by law or is necessary to protect its interests or the interests of its customers. The Miles Telephone may also find it necessary to disclose any such information as part of any merger, acquisition, sale of Miles Telephone assets or transition of service to another service provider.

Disclaimers

The FCC’s Internet Freedom “Transparency” rule provisions found at 47 Code of Federal Regulations (CFR) section 8.1,  as adopted, and this Privacy Policy are also not intended to affect, alter or otherwise supersede the legal status of joint efforts by broadband internet access service providers like Miles Telephone and other service providers that are designed to curtail copyright infringement in response to information shared by copyright holders and/or their agents that is timely, effective, and is designed to accommodate the legitimate interests of service providers, copyright holders, and internet access end users.  Furthermore, neither the FCC’s Internet Freedom Transparency rules nor this Privacy Policy are intended to prohibit or prevent the Miles Telephone from engaging in reasonable efforts to address the transfer of unlawful content or unlawful transfers of content over its communications network.  For additional information, please review activities that violate our Internet Service Terms of Agreement or Acceptable Use Policies/Practices which can be found at to appropriate

E. Contact Us

End users with questions, concerns or complaints regarding this Network Management and Privacy Policy are encouraged to contact Miles Telephone  for more information or explanation.

Call

Customer Service:
563-682-7111

Email

Email:
customerservice@milestelephone.com

 

Visit

Monday through Friday 7 AM to 12 PM, 1 PM to 4 PM CST

Miles Telephone 342 Ferry Rd Miles, IA 52064

 

If you believe that Miles Telephone is acting in violation of the FCC’s Restoring Internet Freedom rules, you may file either an informal or formal complaint with the FCC. More information can be found at https://esupport.fcc.gov/complaints.htm

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